Our Policies

See Also : Privacy Policy Page

Shipping Policies

Our product orders are generally processed within 2 business days.

Standard shipment to US addresses is sent via 4th Class US Mail (book rate-media mail) at no charge to the customer. Delivery time by USPS by this method is from 1 to 4 weeks.

If you do not choose a shipping method, we will ship your products via 4th Class US Mail. All other forms of shipping are charged at current shipping rates.

Priority Mail shipments sent to US residents via USPS Priority Mail service usually takes 3 business days to reach the customer.

Orders to residents of Canada and Mexico are sent via Air Mail and generally arrive within 7 business days. International orders are mailed by global priority mail where possible and may take 1 to 3 weeks depending on time taken at customs clearance.

Orders placed or shipped during certain holiday periods and/or required to pass through international postal services or Customs may experience delays. Sakshar, Inc. will not be responsible for any delay by the involved service provider.

Returns Policy

Generally we process returns and refunds only for items purchased from Sakshar.Com.

However, defective products will be replaced if purchased from other distributors when proof of purchase is provided.

Items, either defective or non-defective, should be returned to Sakshar, Inc. within 30 days of receipt of the product (s) for refund or replacement, with a copy of original invoice provided with your order.

Unless otherwise stated, the customer is responsible for shipping charges on all returned products.

• Defective Items * : Returns involving defective products must be sent via insured/certified mail for refund or replacement. We will replace or refund the full amount (including shipping cost) upon receiving all items with original packing accompanied by a copy of invoice as appropriate.
• Non-defective Items : Within 30 days of receipt of your shipment from Sakshar, Inc., you may return the items to Sakshar, Inc., for any reason, for refund. Refund will be sent or credited to your account after deducting shipping charges. See special provisions for books and CD ROMs as mentioned below.
  
  Books must be returned in original condition (undamaged, unused, and in resalable condition) for a refund as mentioned above.

CD-ROMs products should be returned unopened (still in the plastic wrap) in new condition with original packaging with all items. Opened CD-ROMs will be subject to a restocking fee of 25% after deducting the shipping costs.

Please note that our CD ROMs are not currently functional on other operating systems such as Mac, Unix. Also they are compatible with all Windows OS with latest updates.

Still have questions? Contact Us

* CD-ROMs will not be considered defective if the system configuration of customer's system does not meet the "System Requirements" as listed in the product specifications namely: Intel Pentium Processor, 16MB RAM (32 MD recommended), 8X or higher CD-ROM drive, 16-bit display, SoundBlaster 16 or compatible with all windows OS.