Questions & Answers

Welcome to Learn Hindi and  Learn Gujarati  CDROM Frequently Asked Questions. Here, you will find answers to the most common questions asked by our customers. For further troubleshooting/clarification/information please contact  tech@sakshar.com.

Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Learn Hindi CDROM and Learn Gujarati CDROM will be called LH and LG respectively. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection.

1. I recently purchased the CD-ROM from you. I am using the Registration ID provided on the enclosed REGISTRATION FORM. When I enter it at the prompting at the start of CD, I receive message "Invalid Code". I just cannot start my CD!
2. How do I install LH and LG CDROMs in my computer  ?
3. Why does is say "16-bit Video Required" when I start the CDROM   ?
4. The CDROM goes into a loop when I insert into the CDROM drive. Why ?
5. The CDROM music/speech is not audible.
6. The "exercise" in the Fundamentals section is not printing properly. Why ?
7. Where can I get more information on Hindi or Gujarati language  ?

I recently purchased the CD-ROM from you. I am using the Registration ID provided on the enclosed REGISTRATION FORM. When I enter it at the prompting at the start of CD, I receive message "Invalid Code". I just cannot start my CD..!

Two unique personalized numbers have been assigned to you:

1. YOUR PERSONAL SECURITY CODE : This number begins with LH100..or LG100.. It is provided in a rectangular box on the flap of the white envelope, with printed licensing agreement text, in which the CD-ROM and other items were sealed. The title on the envelope is: CD-ROM SOFTWARE LICENSE AGREEMENT, You need to enter this number exactly the way it is written, without any spaces. It is also case sensitive. Please note this number in your instruction booklet and also other safe place, so that it is readily available when asked for. This is your personal confidential code. You will be asked for this number when you are using the CD-ROM on a different computer and may be asked randomly at any time. So guard it safely and do not give it to any one else for unauthorized use, It is violation of the licensing agreement between Sakshar, Inc. and you to provide this number to other person.

2. Registration ID: The Registration ID is printed on the invoice and on the REGISTRATION FORM enclosed with the shipment. This number begins with H or G. It is used for registering purchase of the product and providing you any technical support that you may need. Additionally it will also be used for sending you all the information about any software upgrade, our new products and other special offers. It is necessary to register your purchase, as a person using the software may be other than the person purchasing the same. You may send your registration to us by e-mail, on line at our web site www.sakshar.com or by mailing the enclosed REGISTRATION FORM. If you have not registered your purchase, please do so immediately, as technical support may not be accessible without registration.

Back to Top

How do I  install LH and LG CDROMs in my computer?

The LH and LG CDROMs have "Autorun" feature. There is NO need to install any files on to your hard disk. Once you insert the LH/LG CDROM in your CDROM drive, Win95 will automatically detect the CDROM and it will start.

If your "Autorun" is disabled, or due to some reason, the CDROM does not load, you can run it by clicking "My Computer" and your respective CDROM drive click on LH.EXE or LG.EXE to run the CDROMs.

Back to Top

How do I install LH and LG CDROMs in my computer?

The LH and LG CDROMs have "Autorun" feature. There is NO need to install any files on to your hard disk. Once you insert the LH/LG CDROM in your CDROM drive, Win95 will automatically detect the CDROM and it will start.

If your "Autorun" is disabled, or due to some reason, the CDROM does not load, you can run it by clicking "My Computer" and your respective CDROM drive click on LH.EXE or LG.EXE to run the CDROMs.

Back to Top

Why does it say "16-bit Video Required" when I start the CDROM?

The LH and LG CDROMs are rendered in 16-bit graphics for higher quality. Hence it will require atleast 16-bit/64K colors or more. Just click the display icon on your Win95 Task bar. Change display property to 640 x 480 High Color 16-bit  or   600 x 800 High Color 16-bit.

Back to Top

Why CDROM goes into a loop when I insert it into the CDROM drive. Why?

The LH and LG CDROMs are designed for running on a specific computer configuration. Please make sure that your computer system has the minimum requirements for the CDROM. It is printed on the back of the CDROM jewel case and also in the User Booklet.

This will happen when you have an older CDROM drive. You will require atleast 8X CDROM drive, a 16X or better is recommended.

Back to Top

The CDROM music / speech is not audible.

Check audio driver setting and the Win95 configuration for your particular sound card. If other sounds from Win95 are heard and it only happens when LH and LG is started, it happens, make sure you have a sound blaster compatible sound card, if the problem persists, contact our technical support.

Back to Top

The exercise in the Fundamentals section is not printing properly. Why?

The exercise is meant for printing at 300 dpi preferably on an InkJet/BubbleJet/Laser or other high quality printer. Also the page setup by default is A4 size. You can change the settings of the printer when the windows printer dialog box appears.

Back to Top

Where can I get more information on the Hindi and Gujarati languages?

For all your requirements on either Hindi or Gujarati Language, our customer support will link you directly to Mr. Kirit N Shah, author of the Learn Hindi and Learn Gujarati Books, on which LH and LG CDROMs are based.

Please Email kirit@sakshar.com

Note: Please do not send any technical queries or questions to the above e-mail. For technical support, please contact us at: tech@sakshar.com

Back to Top